Acceptable use

What's not allowed

• Anything illegal under UK law.
• Reselling or redistributing our product data, images, or copy without written permission. The catalogue is curated and the work behind it is ours.
• Automated scraping, crawling, or bulk downloading. Search-engine bots are welcome and follow our robots.txt; everything else needs permission.
• Attacks on the site or its infrastructure — denial of service, attempts to bypass authentication, vulnerability probing outside coordinated disclosure.
• Uploading viruses, malware, or anything designed to interfere with the site or other users.
• Impersonating us, our staff, our fulfilment partner, or anyone else.
• Using the contact form, ticket system, or phone to harass, threaten, or abuse anyone.
• Reverse-engineering or copying our brand, logo, or visual identity.

Security research

Found a vulnerability? We want to hear about it. Open a ticket, choose Something else, and prefix the subject with VULN. Don't post it publicly first. Don't probe customer data — if you can demonstrate the issue without touching anything personal, do.

Suspension

We can suspend or close any account that breaches this policy without notice. We reserve the right to refuse orders, block IP addresses, and cooperate with law enforcement where appropriate.

Reporting a breach

Spotted something that shouldn't be happening? Open a ticket.