/ Support
Shipping & delivery
Orders ship from our Leeds workshop. In-stock parts ship within 3 working days. Back-order items show a realistic dispatch window on the product page before you order.
// Couriers
How we ship
Couriers used: DPD for boxed parts and anything bulky (full plastics kits, exhausts, shocks), Royal Mail for small fast-moving parts (cables, levers, gaskets, sprockets). Larger orders may dispatch in two parcels. You'll see both tracking numbers on the dispatch email.
For anything specific to your order, open a ticket.
// UK
UK delivery
Estimated delivery: 2–3 working days for in-stock items. Backorder items show a realistic dispatch window on the product page.
| Order value | Shipping |
|---|---|
| Under £30 | £4.99 |
| £30 – £99.99 | £6.99 |
| £100 and over | Free |
Heavy & bulky items
Full exhaust systems, shocks, fork sets, and complete plastics kits may carry a courier surcharge on top of the standard rate. The surcharge is calculated at checkout from parcel weight and dimensions, not invented after you order. If a part has a surcharge it's flagged on the product page before you add to cart.
Click & collect
Click & collect from our Leeds workshop is available on any order. Pick the option at checkout. We email when the order is ready (usually within a working day for in-stock items).
// EU
European Union
UK VAT is removed at checkout for EU orders. Orders up to €150 include local tax via IOSS. No surprise import fees on delivery. Orders over €150 may attract local import duties payable to the courier on delivery.
Estimated delivery: 5–15 working days. EU shipping is calculated at checkout from order weight and destination. Rates vary by zone and are shown before you pay. As a guide:
Indicative bands
| Zone | Countries | From |
|---|---|---|
| 1 | Ireland, Netherlands, Belgium, France, Germany, Luxembourg | €12 |
| 2 | Spain, Italy, Austria, Denmark, Czechia, Slovakia, Slovenia, Poland | €18 |
| 3 | Portugal, Hungary, Croatia, Latvia, Lithuania, Estonia | €22 |
| 4 | Bulgaria, Finland, Greece, Romania, Sweden, Switzerland, Norway, Iceland | €28 |
| 5 | Malta, Cyprus | €48 |
Bulky items (shocks, full plastics kits, exhausts) sit at the top of the band or above. The exact rate is shown at checkout.
// Worldwide
Rest of world
Estimated delivery: 7–15 working days. Local import duties and taxes are payable on delivery and are the customer's responsibility.
Rates are calculated at checkout. Country not listed at checkout, or shipping a complete bike's worth of parts? Open a ticket for a quote.
// Fine print
The fine print
- Working days exclude weekends and UK bank holidays.
- Backorder items show a realistic dispatch window on the product page. Check it before you order if you're racing this weekend.
- International orders may attract local duties and taxes on delivery, not included in our shipping price.
- EU orders under €150 include local VAT via IOSS. Over €150 they don't, so local duty applies on delivery.
- Bulky orders may ship in two parcels and arrive within a day of each other.
- Returns and damaged-on-arrival are covered on the returns page.